A lot of users prefer to 'text', not 'speak', to CSR; Purpose chat technology, not integrated to Siebel CRM and CSR to toggle between Chat and the corporate apps; has no memory of user's activity 360-degree client view as well as all the recorded chat sessions stored as “Inbound Chat activity” in real-time integration with the program. Users get the latest store info online; Deliver detailed maps and directions via in style on-line maps. etween 1998 and 2000 it focused its development on the customer relationship management software market. In 1998, SFA software was evolving into the broader arena of client relationship management, conjointly referred to as enterprise relationship management (ERM). That year, the company launched the Certified Consultants program.
It acquired Scopus Technology Inc. in 1998, making them the market leader in sales force automation (SFA) software. In October, the company shaped a partnership with Active Software, which would build connectors to integrate the corporates software with packages from SAP AG, Oracle Corporation, PeopleSoft, and Baan. Siebel also began shipping Selling Enterprise software. Siebel 99, introduced at the end of 1998, introduced access from the Internet as well as from Windows CE handheld devices.
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